Here are some examples of knowledge base sites connected to Jira Service Desk and visa versamanagement sites built with Refined for Confluence and used in parallel with Support Services built on Jira Service Management.
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Decibel Knowledge Management Base - Server and DC
This knowledge management base is build built with Refined for Confluence Server. Reel Studios Decibel set up a knowledge base management site to improve the self service when employees needed help from IT. Below you can see an example of how the knowledge base articles display on the support service in Refined for Jira’s service desk portal view.
Visit Reel Studios Decibel Demo Support Site
Built with Refined for Jira Server connected to Reel Studios Knowledge base.
Visit Reel Studios Decibel IT Knowledge Base
Built with Refined for Confluence Server. Connected to Reel Studios Service Desk.
Coming soon…
Navigation between Reel Studios Support Service (built with Refined for Jira) and a Refined Confluence knowledge base:
Used by customers together with the Decibel Support Service.
Cirrus Knowledge Management Site - Cloud
This Cirrus knowledge base management site is build with Refined for Confluence Cloud.
Cirrus is a (fictional) file exchange service. They have also a service desk setup using Refined for Jira Cloud. With the power of Refined on Cloud, Cirrus integrated Jira Service Desk and Confluence into their Refined site*. This meant they could show resources within the one site from their Confluence knowledge base as well as request types.
*Please note, Cirrus needed to purchase both Refined for Jira Cloud and Refined for Confluence Cloud to integrate both Jira and Confluence onto their site.
Navigation on Cirrus to a knowledge base article.