Here are some examples of knowledge base sites connected to Jira Service Desk and visa versa.
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Reel Studios Knowledge Base - Server
This knowledge base is build with Refined for Confluence Server. Reel Studios set up a knowledge base to improve the self service when employees needed help from IT. Below you can see an example of how the knowledge base articles display on the support service in Refined for Jira’s service desk portal view.
Visit Reel Studios Demo Support Site
Built with Refined for Jira Server connected to Reel Studios Knowledge base.
Visit Reel Studios IT Knowledge Base
Built with Refined for Confluence Server. Connected to Reel Studios Service Desk.
Coming soon…
Navigation between Reel Studios Support Service (built with Refined for Jira) and a Refined Confluence knowledge base:
Cirrus Knowledge Base - Cloud
This knowledge base is build with Refined for Confluence Cloud.
Cirrus is a (fictional) file exchange service. They have a service desk setup using Refined for Jira Cloud. With the power of Refined on Cloud, Cirrus integrated Jira Service Desk and Confluence into their Refined site*. This meant they could show resources within the one site from their Confluence knowledge base as well as request types.
*Please note, Cirrus needed to purchase both Refined for Jira Cloud and Refined for Confluence Cloud to integrate both Jira and Confluence onto their site.
Navigation on Cirrus to a knowledge base article.