Quick Links to helpful resources and information surrounding Refined for Jira.
Webinars
Refined for Jira 3.0 The latest release and it’s features: https://youtu.be/Q5ws4uOgLNM
8 steps to ace the Jira Service Desk customer experience: https://youtu.be/OyP-vLJnB2E
Helpful Blog Posts
What’s included in the release of Refined for Jira 3.0: https://www.refined.com/blog/refined-for-jira-3-0-is-here/
Encouraging non-technical users to adopt Jira Service Desk: https://www.refined.com/blog/four-tips-to-encourage-non-technical-teams-to-engage-with-jira-service-desk/
Ideas on how to structure and organize your portals with Refined for Jira: https://www.refined.com/blog/5-ways-to-structure-jira-service-desk-using-refinedtheme-sites-and-categories/
Structure and Organization in Refined Explained: https://www.refined.com/blog/structure-and-organization-with-refined-explained/
UX tips and tricks in Refined (please excuse the out of season holiday cheer, but the tips themselves are still helpful): https://www.refined.com/blog/24-advent-tips-that-will-improve-a-confluence-and-jira-service-desk-ux-no-end/
Customer Examples
Demo Sites
Cloud:
Cloud demo sites include multiple use cases in one (ITSM, intranet and public issue tracker in one site). This is the magic of our Cloud app. Learn more on the use cases here or the differences between Cloud and Server in Refined for Jira here.
Server:
Cirrus ITSM: https://jira-server-demo.refined.com/plugins/servlet/desk/site/cirrus
Decibel Support and Issue Tracker: https://jira-server-demo.refined.com/plugins/servlet/desk/site/decibel
Reel Studios ITSM help center, Reel Studios Customer Support and Reel Studios Internal Company Support.
Arctic Rim ITSM: https://jira-server-demo.refined.com/plugins/servlet/desk/site/arcticrim
The Server demo sites begin with Cirrus, as an ITSM use case. Decibel combines as a public issue tracker use case and support site. The others are also ITSM examples.