Here are some examples of knowledge management base sites built with Refined for Confluence and used in parallel with Support Services built on Jira Service Management.
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Decibel Knowledge
ManagementBase Site - Server and DC
This knowledge management base is built with Refined for Confluence Server. Decibel set up a knowledge management base site to improve the self service when employees needed help from IT. Below you can see an example of how the knowledge base articles display on the support service in Refined for Jira’s service desk portal view.
Visit Decibel Demo Support Site
Built with Refined for Jira Server connected to Reel Studios Knowledge base.
Visit Decibel IT Knowledge Base
Built with Refined for Confluence Server. Used by customers together with the Decibel Support Service.
Learn how to setup a knowledge base
Follow steps to setup a knowledge base solution
Cirrus Knowledge
ManagementBase Site - Cloud
This Cirrus knowledge management base site is build with Refined for Confluence Cloud.
Cirrus is a (fictional) file exchange service. They also a service desk setup using Refined for Jira Cloud. With the power of Refined on Cloud, Cirrus integrated Jira Service Desk and Confluence into their Refined site*. This meant they could show resources within the one site from their Confluence knowledge base as well as request types.
*Please note, Cirrus needed to purchase both Refined for Jira Cloud and Refined for Confluence Cloud to integrate both Jira and Confluence onto their site.
Navigation on Cirrus to a knowledge base article.