Using the Request Types module
To add the Request The Request Types module to a portal, site or category homepage:
Click the pen icon to edit the layout.
Click to add a module and choose Request Types.
Configure the module to your liking and save.
Save the layout.
Parameters
Parameters are options that you can set to control the content or format of the module output.
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Parameter
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Options
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Description
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Title
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Defaults to “Request Types”
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A title for the module.
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Portal ID
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Defaults to the portal you are on.
makes it possible for users to create JSM requests directly on your Refined site.
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Add a Request Types module
You can add modules to portals, site homes and category homes.
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Parameter | Description | |
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Title | The module’s title. If left empty, the title is Request Types. | |
Portal ID | If left empty, the portal you are on will be used. You can also manually set it using the ID of your service desk (found in the URL of that service desk) | |
Display |
"Selected Request Types" allows you to select which request types you would like to display in the module. "Selected groups" allows you to select which request type groups you would like to include in the module. The IDs of the request types and request types groups are entered as a comma separated string and
You can include IDs from multiple groups or projects . See Finding group & request type IDs on how to find these. Show Service Project Nameby separating them with a comma. | |
Show service project name | Available when you choose “Selected Request Types” or “Selected groups”Depending on your setup you might want Selected request types or Selected groups in the Display parameter. Select to show the service project name together with the groups. If so, check the "Show Service Project Name" option.  | |
Hide groups | Available when you choose “Selected Request Types”If you choose "Selected request types " you can choose "Hide groups", which will in the Display parameter. Select to display all request types together and disregard the settings made in "the Display option" parameter.  | |
Layout | Vertical (Default) Layout | Choose the layout of the request type cards:
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Display option | Choose how the request type card will display.Display optiongroups are displayed:
| Select how the request type groups will be displayed. When choosing Display: Selected Request Types and Hide Groups in the previous options, this setting will be disabled. |
Item size |
| Size of your Request Type cards. |
Display description |
| Choose if the request type description should be visible always, or visible as a tooltip. |
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This parameter is disabled if you have the following settings:
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Item size | Choose the size of the request type cards:
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Display description | Choose how the request type description is visible:
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Group and request type IDs
To find group IDs and request type IDs:
Go to the Project settings via the project Agent view
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Here you can browse
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request type groups and
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request types.
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For any selected current group, you can find the group ID in the URL
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:
myDomain/servicedesk/admin/{KEY}/request-types/group/{groupID}
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Click Edit fields for individual request types to see the ID of these. The URL will now be on the format:
myDomain/servicedesk/admin/{KEY}/request-types/request-type/{ID}where the last part corresponds to the request type ID.
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Examples
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