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General questions
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Yes you could say that. It is a site building tool to build a website feeling site for Atlassian tools. Each site is built up with a theme, quick navigation and layouts with select Jira and Confluence content on display. It essentially gives you the power to bring your Atlassian content into one single (clean and branded) source.
Yes as long as you have purchased Atlassian Confluence, Jira and Jira Service Desk, and you have purchased Refined for Confluence and Refined for Jira. If you only want to populate your Refined sites with Confluence data, you can simply get Refined for Confluence. If you only want to populate your Refined sites with Jira data, you can simply get Refined for Jira. If you want to populate your Refined sites with both Confluence and Jira data, you need to purchase both apps.
Yes! Using the site builder in Refined you can add Jira projects and Confluence spaces as a direct link in the top navigation menu. Just remember that you need to have both Refined apps for Jira and Confluence to include both data sources.
Refined is all about sites. By sites we mean a branded site which you can tailor to your users using our simple inbuilt tools. In the 'Sites' tab of the Refined admin section you can create as many sites as you wish. We have more detail on creating sites here: Create a Refined Site
With Refined you get your organizations very own domain running on refined.site. We have detailed instructions on how to set this up here: Setting up your Custom Domain Please note, setting up the custom domain can take some time as it's just about informing the entire internet (and its DNS-servers to update their caches) of your domain.
We support the same browsers as Jira Service Desk Cloud, Jira Cloud and Confluence Cloud. |
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Use the Atlassian license cost calculator to add Refined and based on your user count: https://www.atlassian.com/software/pricing-calculator
Please note that apps are based on number of users and not agents, which means that for a JSM set up the price might vary from what you get here.
Example:
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All Refined sales are handled via Atlassian Marketplace. You can pay or get a quote directly through your my.atlassian.com account.
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Refined
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Please read the related Atlassian documentation.
In a nutshell, go to the UPM (Universal Plugin Manager) in Confluence/Jira. Select the app you wish to use and click buy. The app will appear in a cart and will show $0. This order will be flagged for approval by Atlassian Customer Advocates and will take in 1-3 business days to process.
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The license system is built by Atlassian and here is their answer regarding a developer license:
"Marketplace app customers can get developer licenses for apps just as they can for host Atlassian products. Developer licenses are intended for staging or development environments only. Customers who have purchased Marketplace apps can get developer licenses by clicking the View Developer License link from their license page on my.atlassian.com.
The license types between the app and host application must match. That is, an app with a developer license only works in a host application that also has a developer license. The same applies to production licenses—a host application with a production license only takes apps that also have production licenses. If an app license type doesn't match its host application, the Universal Plugin Manager reports a license error status of "Incompatible with product license (wrong type)" for that app.
How to create developer licenses
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You can evaluate Refined apps from the Marketplace for a longer time if needed. Atlassian manages licenses and trial extensions of Marketplace apps. Log into your my.atlassian.com account and extend the trial period. This is how it works across hostings:
Server
You can extend the trial up to 180 days (6x 30 days). Read more on our Marketplace listing.
Data Center
You can extend the trial up to 180 days (6x 30 days). Read more on our Marketplace listing.
Cloud
In general Cloud apps have a 30 days trial period.
Cloud app trial extension are handled via Atlassian. Raise a ticket with Atlassian support to request an extension.
Refined for Confluence Cloud
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for Confluence questions
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When a user ‘edits’ a Confluence page in Refined, they will edit it from Confluence itself (in a new tab). However the changes will take effect as you would expect on the beautifully themed page.
Permissions on Confluence pages and spaces rule. Refined will expose pages, spaces and Confluence pages based on the permissions added in Confluence. You can add additional permissions to the sections when building up your pages. You can easily toggle on or off the 'Anonymous Access' button. More on this: Setting up a site in Refined
No. We only support pages created with the new Confluence Cloud editor. |
Refined for Jira
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questions
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Yes! If you already have both Atlassian Jira and Jira Service Desk, you only need to purchase Refined for Jira the app. Refined for Jira includes the functionality to display data from both Jira Service Desk and Jira. Currently the Refined for Jira integration is only in beta but will soon be released commercially.
With Refined we are running a separate service (in parallel) to regular Jira Service Desk, and as such the Refined customer portals are running on our servers. This means the Customer Channels link in the agent view will link to a default JSD portal rather than a Refined portal.
Yes you can. Your Refined.Site exists in parallel with your regular Jira Service Desk portals. It isn't until you refer your customers to the new URL, or when you change the email templates, that the customer will end up at your new site. |
Licensing and pricing questions
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Use the Atlassian license cost calculator to add Refined and based on your user count: https://www.atlassian.com/software/pricing-calculator Please note that apps are based on number of users and not agents, which means that for a JSM set up the price might vary from what you get here. Example:
All Refined sales are handled via Atlassian Marketplace. You can pay or get a quote directly through your my.atlassian.com account.
The Atlassian license tier determines what license type you need to buy for Refined. E.g. if you are installing Refined on Confluence with a 100 user Confluence license, then you need to purchase a 100 user license of Refined for Confluence Server. This is done automatically via Atlassian Marketplace.
Please read the related Atlassian documentation.
The license system is built by Atlassian and here is their answer regarding a developer license: "Marketplace app customers can get developer licenses for apps just as they can for host Atlassian products. Developer licenses are intended for staging or development environments only. Customers who have purchased Marketplace apps can get developer licenses by clicking the View Developer License link from their license page on my.atlassian.com. The license types between the app and host application must match. That is, an app with a developer license only works in a host application that also has a developer license. The same applies to production licenses—a host application with a production license only takes apps that also have production licenses. If an app license type doesn't match its host application, the Universal Plugin Manager reports a license error status of "Incompatible with product license (wrong type)" for that app. How to create developer licenses
You can evaluate Refined apps from the Marketplace for a longer time if needed. Atlassian manages licenses and trial extensions of Marketplace apps. Log into your my.atlassian.com account and extend the trial period. This is how it works across hostings: Server
Data Center
Cloud
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Troubleshooting and known limitations
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