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Yes! If you already have both Atlassian Jira and Jira Service Desk, you only need to purchase Refined for Jira the app. Refined for Jira includes the functionality to display data from both Jira Service Desk and Jira. Currently the Refined for Jira integration is only in beta but will soon be released commercially.
With Refined we are running a separate service (in parallel) to regular Jira Service Desk, and as such the Refined customer portals are running on our servers. This means the Customer Channels link in the agent view will link to a default JSD portal rather than a Refined portal.
Yes you can. Your Refined.Site exists in parallel with your regular Jira Service Desk portals. It isn't until you refer your customers to the new URL, or when you change the email templates, that the customer will end up at your new site. |
Troubleshooting and known limitations
We are using public REST APIs provided by Atlassian to build your branded support site. This means that we request data to show and work with, and if the APIs do not return data we cannot support 100% of the feature scope of default JSM.
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Please see below for a list of limitations. Click through for more details.
Labels on requests
Labels cannot be assigned to a request.
Announcement banners
Announcement banners added directly through JSM are not supported. Instead, Refined for Jira cloud has an announcement banner feature of its own that you can use on your Refined support sites.
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