Anonymous access to knowledge base
Atlassian's feature for anonymous portal visitors to search a linked Knowledge Base Space is currently not supported by the API provided by Atlassian, which Refined is built on. Thus, anonymous access on portals for Service Management projects is not supported at this point in time by Refined.
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To keep track, or to vote/comment on this for Atlassian, please visit: https://ecosystem.atlassian.net/browse/JSDECO-93
Possible workaround(s)
Create a confluence space that is anonymously accessible. Use this space as your "knowledge base". Then:
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For this to work, you will also need to have a Refined for Confluence Cloud subscription. Due to limitations, note that requests cannot be submitted as anonymous users, nor can they access the JSM portal via Refined as an anonymous user. They will have to create an account. However, anonymous user can still access the Refined site, and this is based on site permissions. However, with this workaround, anonymous users scan still browse around "knowledge base" pages before deciding to create an account. Their search results would show up under the category of 'pages', and not 'articles'. |
Article links within the knowledge base pop-up take the user to Atlassian
Due to knowledge base articles being rendered in an iframe, we have no control over the content in the article. As such, we cannot direct the user to view those links on a Refined site.
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This limitation also applies within articles when macros (ie. link list and child) link to other articles. |
Linking to KB articles within a Refined site
We have had reports of users not being able to access linked articles properly when linked within navigation modules, link list modules, or on a page.
Workaround
This is due to the article containing an invalid link. Article links must contain the full link in this format: domain.com/portal/{id}/article/{id}/{title} and not be truncated by any URL shorteners.
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