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titleAtlassian price calculator

Use the Atlassian license cost calculator to add Refined and based on your user count: https://www. atlassian.com/software/pricing-calculator Please note that apps are based on number of users and not agents, which means that for a JSM set up the price might vary from what you get here.

Example:

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titleHow do I buy, renew and upgrade licenses?

All Refined sales are handled via Atlassian Marketplace. You can pay or get a quote directly through your my.atlassian.com account.

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titleHow do I know which license to choose when purchasing Refined?

The Atlassian license tier determines what the Refined license type you need to buy for Refined. E.g. if you are installing Refined on Confluence . For example, if you want to install Refined for Jira with a 100 user Confluence Jira license, then you need to purchase a 100 user license of Refined for Confluence Server. This is done automatically via Jira. The right tier is selected automatically in the Atlassian Marketplace

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titleI have a non-profit/community license. Why haven't my licenses been merged to a my.atlassian.com account?

Please read the related Atlassian documentation.
In a nutshell, go to the UPM (Universal Plugin Manager) in Confluence/Jira. Select the app you wish to use and click buy. The app will appear in a cart and will show $0. This order will be flagged for approval by Atlassian Customer Advocates and will take in 1-3 business days to process.

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titleCan I use a developer license for a non-production server?

The license system is built by Atlassian and here is their answer regarding a developer license. They give the following answer:

"Marketplace app customers can get developer licenses for apps just as they can for host Atlassian products. Developer licenses are intended for staging or development environments only. Customers who have purchased Marketplace apps can get developer licenses by clicking the View Developer License link from their license page on my.atlassian.com.

The license types between the app and host application must match. That is, an app with a developer license only works in a host application that also has a developer license. The same applies to production licenses—a host application with a production license only takes apps that also have production licenses. If an app license type doesn't match its host application, the Universal Plugin Manager reports a license error status of "Incompatible with product license (wrong type)" for that app.

How to create developer licenses

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titleCan I get an extended evaluation license for Refined?

You can evaluate Refined apps from the Marketplace for a longer time if needed. Atlassian manages licenses and trial extensions of Marketplace apps. Log into your my.atlassian.com account and extend the trial period. This is how it works across hostings: 

Server

You

 You can extend the trial up to 180 days (6x 30 days)

. Read

, read more on our Marketplace listing

.

Data Center

Cloud

  • In general Cloud apps have a 30 days trial period.

  • Cloud app trial extension are handled via Atlassian. Raise a ticket with Atlassian support to request an extension

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