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Contact Refined support if you experience any issues.

When you are in contact with Refined Support, you may be asked After you filed a ticket, we may ask you to provide additional troubleshooting information. :

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titleBrowser log

The console log tells us whether there are any errors when the page is being rendered. The network log shows us the requests that are sent between the server and the browser.

  1. Go the page where the issue occurs.

  2. Right-click the page > choose Inspect element. The inspect area may open in different positions or in a separate window, based on your browser and settings.

  3. Go to the Console tab and the Network tab to look for errors, which are usually marked in red or purple. If available, click the triangle icon (console) or log (network) for more information about the error.

Info

If the console log or network log is empty, reload the page.

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titleBrowser cache

If you can’t see the recent edit you’ve made in Refined, it might be because the browser has cached the content. Force the browser to clear the cache and to download the most recent version of the page and its styles:

Browser

Keyboard shortcut

Chrome

On Mac: cmd + shift + R

On Windows: ctrl + F5

Safari

cmd + alt + E, followed by cmd + R

Edge

ctrl + F5

Firefox

Follow these instructions.

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titleService Entitlement Number (SEN)

All customers who have installed an app from Refined have a Service Entitlement Number (SEN).

If you are a Jira/Confluence admin, you can find each app’s SEN number under Manage apps > Refined. If you are the billing contact of the license, you can locate the SEN number on my.atlassian.com.

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