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Yes you could say that. It is a site building tool to build a website feeling site for Atlassian tools. Each site is built up with a theme, quick navigation and layouts with select Jira and Confluence content on display. It essentially gives you the power to bring your Atlassian content into one single (clean and branded) source.
Yes as long as you have purchased Atlassian Confluence, Jira and Jira Service Desk, and you have purchased Refined for Confluence and Refined for Jira. If you only want to populate your Refined sites with Confluence data, you can simply get Refined for Confluence. If you only want to populate your Refined sites with Jira data, you can simply get Refined for Jira. If you want to populate your Refined sites with both Confluence and Jira data, you need to purchase both apps.
Yes! Using the site builder in Refined you can add Jira projects and Confluence spaces as a direct link in the top navigation menu. Just remember that you need to have both Refined apps for Jira and Confluence to include both data sources.
Refined is all about sites. By sites we mean a branded site which you can tailor to your users using our simple inbuilt tools. In the 'Sites' tab of the Refined admin section you can create as many sites as you wish. We have more detail on creating sites here: Create a Refined Site
With Refined you get your organizations very own domain running on refined.site. We have detailed instructions on how to set this up here: Setting up your Custom Domain Please note, setting up the custom domain can take some time as it's just about informing the entire internet (and its DNS-servers to update their caches) of your domain.
We support the same browsers as Jira Service Desk Cloud, Jira Cloud and Confluence Cloud. |
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Yes! If you already have both Atlassian Jira and Jira Service Desk, you only need to purchase Refined for Jira the app. Refined for Jira includes the functionality to display data from both Jira Service Desk and Jira. Currently the Refined for Jira integration is only in beta but will soon be released commercially.
With Refined we are running a separate service (in parallel) to regular Jira Service Desk, and as such the Refined customer portals are running on our servers. This means the Customer Channels link in the agent view will link to a default JSD portal rather than a Refined portal.
Yes you can. Your Refined.Site exists in parallel with your regular Jira Service Desk portals. It isn't until you refer your customers to the new URL, or when you change the email templates, that the customer will end up at your new site.
Anonymous users will have to create an account to file a ticket. In default JSM, it is possible for anonymous users to file a ticket without creating an account. This is currently not possible using Refined for Jira Cloud. We can’t develop this option, because there are no APIs from Atlassian supporting this. |
Licensing and pricing questions
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Use the Atlassian license cost calculator to add Refined and based on your user count. Please note that apps are based on number of users and not agents, which means that for a JSM set up the price might vary.
All Refined sales are handled via Atlassian Marketplace. You can pay or get a quote directly through your my.atlassian.com account.
The Atlassian license tier determines the Refined license type you need. For example, if you want to install Refined for Confluence with a 100 user Confluence license, then you need to purchase a 100 user license of Refined for Confluence. The right tier is selected automatically in the Atlassian Marketplace.
Please read the related Atlassian documentation.
The license system is built by Atlassian. They give the following answer: "Marketplace app customers can get developer licenses for apps just as they can for host Atlassian products. Developer licenses are intended for staging or development environments only. Customers who have purchased Marketplace apps can get developer licenses by clicking the View Developer License link from their license page on my.atlassian.com. The license types between the app and host application must match. That is, an app with a developer license only works in a host application that also has a developer license. The same applies to production licenses— a host application with a production license only takes apps that also have production licenses. If an app license type doesn't match its host application, the Universal Plugin Manager reports a license error status of "Incompatible with product license (wrong type)" for that app. How to create developer licenses
You can evaluate Refined apps from the Marketplace for a longer time if needed. Atlassian manages licenses and trial extensions of Marketplace apps. Log into your my.atlassian.com account and extend the trial period. In general, Cloud apps have a 30 days trial period. Cloud app trial extension are handled via Atlassian: raise a ticket with Atlassian support to request an extension. |
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Known limitations
We are using use public REST APIs provided by Atlassian to build your branded support site. This , which means that we request data to show and work with, and if the APIs do not return data we cannot support 100% of the feature scope of default JSM.
However, the vast majority of the Jira Service Management JSM features are included.
We are in close contact with Atlassian to improve the APIs, and we continuously look for ways to support more of JSD's feature scope.
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Announcement banners
Announcement banners added directly through JSM are not supported. Instead, Refined for Jira cloud has an announcement banner feature of its own that you can use on your Refined support sites.
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More questions?
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