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Articles from knowledge base spaces (shown via the Jira Service Desk Knowledge Base setup)
Pages from Confluence spaces (shown via Refined for Confluence Cloud when a Confluence space has been added to a Refined site).
Jira Issues
Request types
Navigation links (from the site's top menu)
Promoted search results
Search Highlight module
The Search Highlight module is located in page content and gives search results from any child content or item. If the module is placed on a Refined Page that is connected to a Jira project or Confluence space, it also gives results from these projects or spaces.
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The sidebar search is located in the left-hand menu of a page that is created from a Confluence space. It only gives results from within this Confluence space. You can enable or disable this search function for each space.
Creating a request
When users create a request, the summary field shows suggested knowledge base articles based on what the user types in the summary field. This can help users find an answer to their question before even filing a ticket.
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