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titleCan a space exist in more than one site or category?

A space can only exist in one site and category. You can however add a link to the space anywhere in the category menu, even if the space belongs to a different site.

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titleHow can I revert to the Confluence theme after enabling Refined globally?

This can be done from the Confluence admin UI:

  1. Navigate to Confluence Administration > Look and feel > Themes.

  2. Go to Choose new theme and select Default theme.

Note that content placed in additional Refined sites (not the global one) will still render with the Refined theme. To revert these space themes, move the space to the global site or the uncategorised section.
Read more on this topic:Use Refined only on specific sites and spaces

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titleWhy can't I delete a category?

If you can't delete a category, you are likely not an administrator for one or more spaces in this category. Look at the category menu on the site to find out which spaces belong to it, and request admin access for those spaces.

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titleWhich languages does Refined for Confluence Data Center support?

Refined for Confluence Data Center has built in language support for English, German, French, Spanish, Finnish and Dutch. It’s also possible to add /wiki/spaces/CONFDC/pages/4704254780.

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titleWhich platforms browsers are supported?

Refined follows Atlassian’s supported platforms.

When using Refined’s administrative tools (the Site Builder, Theme Editor, Space Layout editor, etc.), we recommend using Chrome, Edge, or Firefox.

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titleWhy can't I add the Confluence Content module to a home, edit a dashboard, or edit space layouts?

It could be that one of the following issues occurred. For more background on this special space and its usage, see the Troubleshooting item Refined Layout Space (rwlayoutkey).

License issues

Go to General Configuration > License Details to see if your Confluence license has expired or if there are too many users on the license.

Permissions on the Refined Layout Space - A change of user groups

Symptom: The main or category dashboard can't be edited. When clicking a module to open up the Confluence editor, you get a popup saying that you are not permitted to perform this operation, or you see a spinning loading icon.

Cause: The user trying to edit the dashboard is not a member of the required user groups. 

Resolution:

  1. Go to http://YourURL.com/spaces/spacepermissions.action?key=rwlayoutkey (add /spaces/spacepermissions.action?key=rwlayoutkey to the end of your Confluence URL). 

  2. Check the user groups of the user that is trying to edit the dashboard. 

  3. The permission for the user should be as follows. You can add new user groups here if you are not using the default Confluence user groups. Make sure to give the same permissions for your groups.


You get an error that there are multiple pages

Symptom: The main or category dashboard can't be edited: you only see a spinning “loading” icon.

Cause: The pages that Refined uses to edit the dashboard have been duplicated.

Resolution

  1. Open the browser log.

  2. Try to edit the page. Then, check the browser log to see if there are multiple pages (if it says no-pages, please contact us). 

  3. Go to http://YourURL.com/collector/pages.action?key=rwlayoutkey (add collector/pages.action?key=rwlayoutkey to the end of your Confluence URL). 

  4. Look for any duplicate pages.

  5. Download any attachments to the temp- pages, if you have them.

  6. Delete the temp- pages.

  7. Try editing the dashboard again.

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titleWhy do I see a banner saying that I don't have a valid license?

This issue is fixed in version Refined for Confluence version 6.1.11, upgrade to this version or a higher version to solve this issue. Alternatively, you can solve this issue manually:

  1. Go to manage apps.

  2. Click Refined for Confluence.

  3. Enable all modules.

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titleA background image in my theme disappeared, how do I get it back?

This issue can occur due to migration or URL issues.

Migration issues
You have migrated from one server to another and the Refined folder was not moved correctly, which means the images in the folder will not show up.

  1. Make sure you have moved the Refined folder in Confluence home.

  2. Make sure that the Confluence user has access to that folder on the server.

Base URL issues
You have changed base URL and need to resave the theme.

  1. Make sure the base URL is set to the URL from which you are accessing your instance. Read Atlassian’s article about Configuring the Server Base URL.

  2. Go to Refined Administration > Themes > Hover the theme and click edit.

  3. Without making any changes, click save.

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