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From your service project’s sidebar on the left, go to Project settings >Customer notifications.
Under Language support, click on a language.
Scroll down to Email Templates and replace the href according to step 3 in the instructions above.
Limitation: links in invitation email
When adding a customer to a JSM project, by default the customer will receive an email with a link to complete the signup.
When the customer has completed the signup, they are taken to the default Jira Service Management Help Center portal (with xyz.atlassian.net URL), and not the Refined one, and currently the limitation is that Refined cannot redirect the user back to the Refined site.
Workaround
Because the user needs to complete the signup, our workaround suggests keeping the signup link, but make an addition.
Go to Service Project > Project Settings > Customer notifications.
Edit the one for Customer invited.
Below the text to complete the signup, add in the following:
| Info |
|---|
Once you are done with signing up, find the support portal at [BANANA IT |
This will prompt the user to:
Complete the sign up
Close the tab and go back to the Service Desk on the Refined Site.
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