...
| Expand |
|---|
| title | Sharing requests with organisations |
|---|
|
LimitationsWhen a JSM customer creates a request, they cannot add organisations to it. The request view doesn't show which organisation(s) the request is shared with.
Possible workaroundJSM customers can view all the organisations they are a part of as well as the requests shared with them via those organisations. Go to the avatar menu > My Requests Change the filter Created by me to Shared with my organisations.
Note that this only works if all the service desks linked to those organisations have been added as projects into your Refined site. What we are doing to solve these limitationsWe are in continual contact with Atlassian to improve the APIs. To track the status, see the Atlassian tickets. Please vote or comment on the tickets that are related to these limitations, so that Atlassian can also hear your feedback. |
| Expand |
|---|
| title | Links in invitation email |
|---|
|
Links in invitation email
When adding a customer to a JSM project, by default the customer will receive an email with a link to complete the signup.
When the customer has completed the signup, they are taken to the default Jira Service Management Help Center portal (with xyz.atlassian.net URL), and not the Refined one, and currently the limitation is that Refined cannot redirect the user back to the Refined site.
Workaround
Because the user needs to complete the signup, our workaround suggests keeping the signup link, but make an addition.
Go to Service Project > Project Settings > Customer notifications.
Edit the one for Customer invited.
Below the text to complete the signup, add in the following:
This will prompt the user to
Complete the sign up
Close the tab and go back to the Service Desk on the Refined Site.
Image Removed
Image Removed