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titleJira support file

To generate a support file with information about the Julia Jira instance setup and application logs:

  1. Prepare the file for easier troubleshooting. Go to System > Logging and Profiling.

  2. Go to Jira and perform the action that is causing the issue. This will populate the logs with information.

  3. Go to System > Troubleshooting & Support Tools > Create support zip tab. Click Customise zip and remove all logging except Jira application logs.

  4. Download the zip file and send it to Refined support.

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