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This module is only available if you have installed Refined for Jira Cloud. |
Use the My Requests module to show a user’s open requests in a Jira Service Desk project. It offers users a truly personalised experience, since they only see content relevant to their account.
Users can filter the requests based on status and request type. They can also use the search bar to find requests based on keywords.
This module is only populated for logged-in users – it is empty for anonymous users. We suggest using the page’s View Permissions to only show the module’s section to users logged in to Atlassian.
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Add this module to a page layout
All Refined Pages, Jira Projects, and Confluence Spaces that you add in the Site Builder get their own landing page on your Refined site. Modules are the building blocks of these pages.
Go to a page’s Layout Editor.
Hover your mouse over a spot in the layout and click the + Add module button that appears.
Edit settings
Select the module to see its menu, which appears on its right-hand side.
Click the Cogwheel.
Module tab
Setting | Description |
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Fixed height | By default, all modules adjust their size to their content. If you want a fixed height instead, fill in the desired height in pixels. |
My Requests tab
Setting | Description |
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Title | Turn the module’s title on or off. |
Title text | Enter the module’s title. Use text variables such as $userfirstname to make this title dynamic. |
Service desk ID | [ tbd ] |
Find a Service Desk ID
Go to your JSM project > Channels > Help Center.
Look at the URL. For example, in the URL servicedesk/customer/portal/10, the Service Desk ID is 10.
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