To create tickets (requests or issues) on a Refined site, Sometimes users have to log in to a Refined site with an their Atlassian account. They can manually log out later, or it will happen automatically after inactivity or deleting cookies, for example to create tickets. Logout happens automatically after seven days, and users can also log out themselves through the avatar menu located in the top-right corner.
After logging out from the Refined site, users are still logged in to not automatically logged out of Atlassian. For organisations in which multiple employees use the same laptop, tablet, or other device, this may pose complications. That’s why Refined offers ways to instruct users to log out of their Atlassian accounts.
Manual logout
Users can log out from your Refined site through the avatar menu, located in the top-right corner. If you want to emphasise to users that they also need to log out of Atlassian, enable the Atlassian logout prompt.
The prompt looks different depending on the type of user:
Licensed users can click a Log out from Atlassian button, which redirects them to the Atlassian log-out page.
JSM customer users are instructed how to log out from the JSM customer portal. Clicking the Continue button takes them to the portal in Atlassian, where they have to log out by clicking their profile icon in the top-right of the screen.
Enable the Log out from Atlassian
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prompt
Go to the Refined Administration.
Click Sites in the left-hand menu.
Pick the site you want to work with.
Go to the Configuration tab.
Scroll down to the Security heading > toggle on Log out from Atlassian prompt.
Automatic logout
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This is default Refined site behaviour and can’t be turned off.
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