Page Comparison

It could be that one of the following issues occurred. For more background on this special space and its usage, see the Troubleshooting item Refined Layout Space (rwlayoutkey).

License issues

Go to General Configuration > License Details to see if your Confluence license has expired or if there are too many users on the license.

Permissions on the Refined Layout Space - A change of user groups

Symptom: The main or category dashboard can't be edited. When clicking a module to open up the Confluence editor, you get a popup saying that you are not permitted to perform this operation, or you see a spinning loading icon.

Cause: The user trying to edit the dashboard is not a member of the required user groups. 

Resolution:

1. Go to http://YourURL.com/spaces/spacepermissions.action?key=rwlayoutkey (add /spaces/spacepermissions.action?key=rwlayoutkey to the end of your Confluence URL). 

2. Check the user groups of the user that is trying to edit the dashboard. 

3. The permission for the user should be as follows. You can add new user groups here if you are not using the default Confluence user groups. Make sure to give the same permissions for your groups.

   

You get an error that there are multiple pages

Symptom: The main or category dashboard can't be edited: you only see a spinning “loading” icon.

Cause: The pages that Refined uses to edit the dashboard have been duplicated.

Resolution

1. Open the browser log.

2. Try to edit the page. Then, check the browser log to see if there are multiple pages (if it says no-pages, please contact us). 

3. Go to http://YourURL.com/collector/pages.action?key=rwlayoutkey (add collector/pages.action?key=rwlayoutkey to the end of your Confluence URL). 

4. Look for any duplicate pages.

   

5. Download any attachments to the temp- pages, if you have them.

6. Delete the temp- pages.

7. Try editing the dashboard again.