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Setting

Description

Title

Turn the module’s title on or off.

Title text
Available when Title is turned on.

Enter the module’s title. You can make this title dynamic by using text variables such as $userfirstname.

Request layout

Choose how the user sees the Portal Group(s): vertically, horizontally or as cards.

Display style

[ tbd ]

Item size

Choose between Small, Medium, Large, and Extra large.

Display description

Choose whether the request type descriptions are always visible, or only as a tooltip (when the user hovers over the request type).

JSM Project Portal ID

If you placed this module on a JSM project portal page, enter the text variable $projectid $servicedeskid to show request types from that JSM projectportal.

To show request types from another JSM projectportal, specify its JSM Project Portal ID. You can only use JSM projects portal that are added to your site in the Site Builder.Separate multiple JSM project IDs with a comma.

Portal Group ID

Leave this field empty to show all Portal Groups in this particular JSM projectportal.

To show only content from one or more specific groups, add their Portal Group IDs. Separate multiple IDs with commas.

Find IDs

Expand
titleFind a JSM Project portal ID

To find a JSM project portal ID:

  1. Go to your JSM project.

  2. In the left-hand menu, click Channels > Help Center.

  3. The ID is the last number of the URL. For example, when the URL ends with customer/portal/32, the ID is 32.

Expand
titleFind a Portal Group ID

If you are not sure in which Portal Group your Request Type is located, go to your Service Project > Project Settings > the Portal Groups tab.

Once you know which Portal Group’s ID you need:

  1. Go to your JSM projectportal.

  2. In the left-hand menu, click Channels > Help Center.

  3. Click on a Portal Group.

  4. The ID is the last number of the URL. For example, when a Portal Group’s URL ends with customer/portal/32/group/56, the ID is 56.