Versions Compared

Old Version 10

changes.mady.by.user Madzy Soetman

Saved on

compared with

New Version 11

changes.mady.by.user Chris Matkaris

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

After you filed a ticket, we may ask you to provide additional troubleshooting information:

Expand
titleBrowser log
Browser log

The console log tells us whether there are any errors when the page is being rendered. The network log shows us the requests that are sent between the server and the browser.

  1. Go the page where the issue occurs.

  2. Right-click the page > choose Inspect element. The inspect area may open in different positions or in a separate window, based on your browser and settings.

  3. Go to the Console tab and the Network tab to look for errors, which are usually marked in red or purple. If available, click the triangle icon (console) or log (network) for more information about the error.

Info

If the console log or network log is empty, reload the page.

Expand
titleBrowser cache
Browser cache

If you can’t see the recent edit you’ve made in Refined, it might be because the browser has cached the content. Force the browser to clear the cache and to download the most recent version of the page and its styles:

Browser

Keyboard shortcut

Chrome

On Mac: cmd + shift + R

On Windows: ctrl + F5

Safari

cmd + alt + E, followed by cmd + R

Edge

ctrl + F5

Firefox

Follow these instructions.

...

Expand
titleRefined Layout Space (rwlayoutkey)

To store attachments and permissions, Refined uses a special space called Refined Layout Space. Do not remove or edit this space: it is essential for the functioning of Landing pages, Space Layouts and User Dashboards. Under normal circumstances, you don’t need to interact with this space. That’s why it is archived and hidden from the regular places where you’d list spaces.

In most cases, you can reach it via http://yourdomain.com /display/rwlayoutkey

If for whatever reason that key was taken when the space was created, it might live under a different key. In that case, you can find it by:

  1. Navigate to Refined Administration > Layouts.

  2. Under Space Layout, scroll down to Global Space Layout and click the Edit button.

  3. You’re now presented with an information box. Click the link to go to the Refined Layout Space.