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titleLearn how

You’ll need:

  • A JSM portal to which you connected one or more Confluence spaces as knowledge bases.

  • Articles in your Confluence space.

  • Refined for Jira Cloud.

  • To give the portal users access via the knowledge base link to the Confluence space.

When you’re all set, build the knowledge base:

  1. Go to the Site Builder and add a page to your site.

  2. View the page on the site and open its Layout EditorPage Builder.

  3. Add a navigation module. In this example, we use three Navigation Cards modules, all placed in different sections to organise different types of articles.

  4. In another tab, go to your Refined site and use the global search in the top right corner to find the articles. Copy + paste their URLs into the navigation modules.

Info

Make sure to use the articles (located in the right-hand side of the search results), not to the pages (located on the left-hand side of the search results). Read more.

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