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All these emails contain a View Request link, which directs users to the JSM portal project on Atlassian’s website – even if the user created the issue on your Refined site.
To direct users to the JSM portal project on your Refined site instead, update the email template:
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Customise a customer notification template
From your service JSM project’s sidebar on the left, go to Project settings >Customer notifications.
Under Templates, select Edit templates.
Locate this piece of code and replace the href. If your site url is https://myRefinedSiteDomain, replace ${request.url} with https://myRefinedSiteDomain/request/${issue.key}.
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When you have customer notifications in different languages enabled
From your service JSM project’s sidebar on the left, go to Project settings >Customer notifications.
Under Language support, click on a language.
Scroll down to Email Templates and replace the href according to step 3 in the instructions above.
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When the customer has completed the signup, they are taken to the default Jira Service Management Help Center portal project (with xyz.atlassian.net URL), and not the Refined one, and currently the limitation is that Refined cannot redirect the user back to the Refined site.
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| Info |
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Once you are done with signing up, find the support portal project at [BANANA IT |
This will prompt the user to:
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