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titleDoes Refined include Confluence, Jira Software, and Jira Service Management?

You can use content from Atlassian Confluence, Jira Software, and Jira Service Management on your Refined sites, if you have purchased those tools as well as Refined for Confluence and Refined for Jira. 

If you only want to populate your Refined sites with your Confluence data, you can simply get Refined for Confluence. 

If you only want to populate your Refined sites with your Jira Software and/or Jira Service Management data, you can simply get Refined for Jira.

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titleDoes Refined work for both Jira Software and Jira Service Management?

Yes! If you already have both Atlassian Jira Software and Jira Service Management, you only need to purchase one app: Refined for Jira.

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title Why can’t agents use the Customer Channel link in the agent view?

Refined runs a separate service in parallel to regular Jira Service Management, and as such the Refined customer portals run on our servers. This means the Customer Channels link in the agent view links to a default JSM portal.

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