One of the easiest ways to cut down on support tickets is to help customers or employees help themselves before they even need to file a ticket. For organisations using Jira Service Management (JSM), that often means integrating content from a Confluence knowledge base into their help center or support desk.
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If you have a Refined site with JSM content, but no Confluence license, you can still create a setup where your project users can access Confluence pages as articles. In addition to Atlassian’s offer to show content from Confluence as articles on a service deskproject, which lets unlicensed users only view one article at a time, you can use Refined to create a knowledge base on your site.
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