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titleLimitations

Atlassian's feature for anonymous visitors to search a linked Knowledge Base Space is currently not supported by the API provided by Atlassian, which Refined is built on. Thus, anonymous access on JSM projects is not supported at this point in time by Refined.

The main Help Center page can be set as anonymously accessible. Our goal is to continually add functionality as the Atlassian APIs extend in features. 

To keep track of this issue or vote/comment on it, click here.

Possible workaround(s)

Create a confluence space that is anonymously accessible. Use this space as your "knowledge base". Then:

  1. Add the space to your Refined site.

  2. Make your Refined site publicly accessible.

  3. Anonymous users should be able to search the site for the pages in the space you just connected.

Info

For this to work, you will also need to have a Refined for Confluence Cloud subscription. Note that requests cannot be submitted as anonymous users, nor can they access the JSM portal via Refined as an anonymous user. They will have to create an account. However, anonymous user can still access the Refined site, and this is based on site permissions.

However, with this workaround, anonymous users scan still browse around "knowledge base" pages before deciding to create an account. Their search results would show up under the category of 'pages', and not 'articles'.

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titleLearn how

To add a Confluence space as a knowledge base to your Refined site:

  1. Go to the Site Builder.

  2. Click Add New > Add Atlassian Content. 

  3. Use the search bar to find the desired Confluence space.

  4. Set up the space.

  5. Customise the appearance of the space home using modules and other tools.

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