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Confluence-licensed users have access to Confluence content, based on their space permissions. They can browse the content through page trees, activity streams, blog feeds, etc.
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Anonymous users
Opening your Confluence for anonymous users means that the content is available to everyone who visits your site. Since from the point-of-view of permissions this means read permissions in Confluence you get the same options as in the case of users have Confluence licenses above, and you can add in spaces to your Refined site unlocking all the nice features here.
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There are different ways to integrate a Confluence knowledge base into your support site. Among other factors, this depends on whether or not you use Refined for Confluence in addition to Refined for Jira.
1. Add a Confluence knowledge base space to your Refined site
For the best user experience, use Refined for Confluence in addition to Refined for Jira. This lets you take full advantage of Refined’s user-friendly browse and search experience, which includes:
Page tree menus on landing pages and in the left-hand menu of the Confluence space.
Embedding request types directly on Confluence pages.
Confluence modules on your landing pages, which for example let you highlight the latest news from your blogs and show the most recently updated pages.
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To add a Confluence space as a knowledge base to your Refined site:
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2. Add a Confluence knowledge base to a JSM project
This method is ideal for folks who have Refined for Jira but not Refined for Confluence. Users can access knowledge base articles via direct links or by searching. When users search from the JSM project, they’ll see results from the Confluence knowledge base you just linked. They can read the articles from your knowledge base in a popup, on a per-article basis.
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Due to knowledge base articles being rendered in an iframe, we have no control over the content in the article. As such, we cannot direct the user to view those links on a Refined site.
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If you have both Refined for Confluence and Refined for Jira, you can let your users browse the whole knowledge base directly on your site.
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To add a Confluence space as a knowledge base to your Refined site:
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3. Build a Confluence knowledge base for unlicensed Confluence users
If you have a Refined site with JSM content, but no Confluence license, you can still create a setup where your project users can access Confluence pages as articles. In addition to Atlassian’s offer to show content from Confluence as articles on a project, which lets unlicensed users only view one article at a time, you can use Refined to create a knowledge base on your site.
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