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Variable

Description

Introduced in version

$username

The logged-in user’s username.

 

$userfullname

The logged-in user’s full name.

 

$userfirstname

The logged-in user’s first name.
Note: this does not work for names formatted as "lastname, firstname."

2.0

$sitename

The site’s name.

2.0

$siteid

The site’s ID.

2.0

$categoryname

The category’s name.

2.0

$categoryid

The category’s ID.

2.0

$servicedeskname$serviceprojectdesc

The service project’s description.

3.5

$serviceprojectid

The service desk’s nameproject’s ID.

Note: this text variable used to be called $servicedeskid.

2.0

$servicedeskid$serviceprojectname

The service desk’s IDproject’s name.

Note: this text variable used to be called $serviceprojectname.

2.0

Custom text variables

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