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When the customer has completed the signup, they are taken to the default Jira Service Management Help Center project (with xyz.atlassian.net URL), and not the Refined one, and currently the limitation is that Refined cannot redirect the user back to the Refined site.
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Workaround
Because the user needs to complete the signup, our workaround suggests keeping the signup link, but make an addition.
Go to Service Project > Project Settings > Customer notifications.
Edit the one for Customer invited.
Below the text to complete the signup, add in the following:
| Info |
|---|
Once you are done with signing up, find the support project at [BANANA IT |
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This will prompt the user to:
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