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Frequently asked questions about migration from Server/Data Center migration (DC) to Cloud.

General

You can migrate content to Cloud by following Atlassian's recommendations, however your Refined-specific data like sites and themes will have to be set up manually. That said, it’s easy to recreate your structure, themes and landing pages using Refined’s cloud Site Builder.

Note that Refined macros embedded in Confluence pages will not render on Cloud. We recommend replacing them with macros from Refined Toolkit for Confluence Cloud.

We recommend you compare the features and functionality of Refined’s Cloud vs. Server and Data Center apps in these detailed feature comparisons
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titleHow do I migrate from server to cloud?
I'm on Server – should I migrate to Cloud or to Data Center?

There are pros and cons to each migration path, and which route you take depends on your unique organizational needs. Companies with a large user base, a complex, multi-instance deployment, and rigorous security or data-protection requirements may find a natural home in Data Center. Cloud may appeal to those seeking a low-maintenance, automatically updating option that emphasizes flexibility.

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titleDo my Refined for Confluence sites work the same on Cloud as they do on Refined for Server/DC?

Refined for Confluence Cloud combines key features from Server/DC with the convenience of the cloud, but there are also some notable differences between the two products.

On Server/DC, Refined is added on top of Confluence: when enabled globally, Refined acts as a skin applied to native Confluence. This means that users view, create and edit Confluence spaces, pages, and blogs all through Refined sites.

On Cloud, Refined is a site builder that runs parallel to Confluence. The Refined sites that you build show Confluence pages and blogs, but live outside native Confluence. This means that you create and manage the sites with Refined, and you create and edit Confluence spaces and pages in Confluence. Because we dynamically pull and expose Atlassian content onto a parallel Refined site, all the updates you make in Confluence are instantly reflected on your Refined sites. Note that Confluence space and page permissions are always respected on Refined sites as well.

Because Refined works as a parallel SaaS to native Confluence Cloud:

  • Content creators edit in native Confluence. It’s easy to move between Refined and Confluence.

  • Native Confluence isn’t changed by Refined, so Refined doesn’t impact third party apps that add Confluence functionalities such as those for document management.

  • We don't have control over the (YourCompany).atlassian.net URL, meaning we can't redirect users from a (YourCompany).atlassian.net site to a Refined site.

  • It’s easy to combine Confluence and Jira into one Refined site, if you get both the app Refined for Confluence Cloud and the app Refined for Jira Cloud. For example, this enables you to build an intranet that features team spaces and an HR service desk, or a help site that sports a knowledge base and a support service desk.

See a full feature comparison between Refined for Confluence on Server/DC and on Cloud.

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titleDo my Refined for Jira sites work the same on Cloud as they do on Refined for Server/DC?

Refined for Jira Cloud combines key features from Server/DC with the convenience of the cloud, but there are also some notable differences between the two products.

On Server/DC, Refined is added on top of Jira: when enabled globally, Refined acts as a skin applied to the JSM help center.

On Cloud, Refined is a site builder that runs parallel to Jira. This means that:

  • The Refined sites dynamically pull and expose JSM portals onto a parallel Refined site, so all the changes you make in Jira are instantly reflected on your Refined sites. Users create and view JSM requests on your site. Admins still create and set up the project and request types in native Jira, and if they make a change to a project it is instantly reflected on the Refined site.

  • We don't have control over the (YourCompany).atlassian.net URL. This means that we can't redirect users from a (YourCompany).atlassian.net site to a Refined site.

It’s easy to combine Jira and Confluence into one Refined site if you get both the app Refined for Jira Cloud and the app Refined for Confluence Cloud. This opens up many new ways of using Confluence and Jira – some examples:

  • It enables you to build an intranet that features Confluence spaces and JSM service desks, for example to contact HR and IT.

  • Similarly, you can create an outside-facing help site that features not only a service desk but also a full-blown knowledge base.

See a full feature comparison between Refined for Jira on Server/DC and on Cloud.

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titleHow long will it take to migrate?

Due to the differences in infrastructure between Server/DC and Cloud, it’s not possible to do a 1:1 migration from Server/DC to Cloud with the click of a button. It will require some preparation to make sure the migration goes smoothly, and you will need to recreate your Refined sites manually. How long this takes depends on your specific setup.

Of course, we’re here to help you with every step of the way. A good place to start is to read our in-depth preparation guides and migration guides here:

Refined Toolkit for Confluence
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titleI'm using another theming/site-building app on Confluence Server, can I migrate my themes/sites to Refined on Cloud?

We don’t offer migration paths for other apps. This means that you’d need to carry out the Confluence migration from server to cloud as per Atlassian’s migration guide, and then manually set up Refined sites on Cloud.

Functionalities and features

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titleWill my themes migrate automatically from Server/DC to Cloud?

Themes will not migrate automatically from Server/DC to Cloud. However, it's easy to recreate themes on cloud and apply them to Refined sites, as Refined's our Theme Builder Editor works the same on Cloud as it does on Server/DC.

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titleWill my site structures and layouts carry over from Server/DC to Cloud?

Site structures and layouts will not migrate from Server/DC to cloudCloud. However, it's easy to build sites on Cloud in Refined's our drag-and-drop Site Builder. Our what-you-see-is-what-you-get Page Builder lets you get new layouts up and running in no-time.

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titleWill I have access to the same features in Cloud?

Generally, Refined's cloud our Cloud apps offer the same or similar features as its Server and Data Center their Server/DC counterparts. There are, however, some differences. Notably, users cannot edit Confluence pages directly in Refined. Rather, pages are edited in Confluence, and then published to Refined sites. In effect, you have two worlds: one for viewing (your Refined site), and one for editing (native Confluence). Click here for a detailed feature comparison.

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titleHow much do Refined's Cloud apps cost relative to Server apps?
For detailed pricing information, explore Refined's cloud apps in the Atlassian Marketplace.
Refined for Confluence Cloud

See full feature comparisons here:

Yes, if you are using both Refined for Confluence Cloud and Refined for Jira Cloud, then you can add Confluence spaces, Jira projects, and Jira Service Management projects, all on the same Refined site. You can also combine content from these on the same home/landing page, as we have on our demo site
Expand
Expand
titleCan I import information from both Jira and Confluence into one Refined Cloud site?
titleShould I migrate to Cloud or Data Center?

There are pros and cons to each migration path, and which route you take depends on your unique organizational needs. Companies with a large user base, a complex, multi-instance deployment, and rigorous security or data-protection requirements may find a natural home in Data Center. Cloud may appeal to those seeking a low-maintenance, auto-updating option emphasizing flexibility.

Are my third party apps compatible with Refined on Cloud?

We support a number of third party apps. However, some macros created by third party apps may not show on Refined sites.

Click here for an overview of formatting and macros that are supported on Refined sites (Confluence macros, Refined macros, and macros provided by third party Marketplace apps). We continually add support for new macros.

If you use any critical third party macros on Server/DC and need help transitioning to Cloud, please reach out to us.

Request migration assistance

Because Refined Cloud works as a parallel SaaS to native Confluence, native Confluence is not changed by Refined, so Refined doesn’t impact third party apps that provide functionalities in native Confluence such as apps for document management.

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titleCan I delegate admin permissions on Cloud?

You can delegate administrator rights for your entire Refined instance or for specific sites only.

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titleCan I create custom domains on Cloud?

Yes, one custom domain is included in your Cloud subscription.

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titleHow do my users log in on Cloud?

Users log in to Refined sites with their Atlassian credentials.

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titleWhere will my data be stored?

All content created by Refined’s Cloud apps are stored in our Cloud Storage Solution in the United States. All images uploaded to Refined’s Cloud apps are stored in the Atlassian Media API.

For detailed information about Refined’s data-storage policy, review our Security Statement.

For a comprehensive list of data stored by Refined, click here.

I use Refined for Confluence Server/Data Center, will my page links in Confluence still work after migration?

The links on your Confluence pages that direct the reader to another Confluence page will still work. Keep in mind though that the relevant spaces need to be added to your Refined site. If you don’t add the spaces to the site, the links will point to native Confluence instead. If you experience issues please contact our support team.

For more information about Cloud features and functionalities, see:

Data & security

Choice of data residency is not currently available
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titleCan I control where my data is stored ?
when I use your Cloud product(s)?

It’s currently not possible to choose data residency for apps in the Atlassian Marketplace. Learn more about this in Atlassian's data residency policy here.

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titleWhat security features are in place to protect my data when I use your Cloud product(s)?

Refined is We are an Atlassian Cloud Security Participant and adheres adhere to Atlassian's security requirements for Cloud applications. Note that Refined does not we don’t store login credentials or any sensitive user data for Confluence /or Jira on our servers.

For more information about Refined’s Cloud , read our our Cloud data storage practices, click here documentation. For security-related enquiriesinquiries, please reach out to our support team.

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titleCan I edit and create Confluence or Jira pages in Refined?

Users cannot edit Confluence or Jira pages directly in Refined. Rather, pages are edited in Confluence or Jira, and then published to Refined sites.

We recommend reviewing these detailed feature comparisonsAsk us about privacy and security

For more information about Cloud data and security, see:

Pricing & licensing

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titleHow much do Refined's Cloud apps cost?

For detailed pricing information, see our listings on the Atlassian Marketplace:

And the Refined for Confluence and Refined for Jira FAQ.

Refined supports a growing list of third-party apps, however some third-party macros, for example, may not render in Refined sites
Expand
titleAre my third-party apps compatible with Refined?
Can I transfer my Server/DC license to Cloud?

This is not possible, because the Server/DC and Cloud licenses (both for the base Atlassian apps, and for Marketplace apps such as Refined) are two separate licenses. Therefore, they are paid for separately. You can read more about this in Atlassian’s documentation.

We’re adding new features and functionality to our Cloud apps weekly. Check the release notes for the latest updates.
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titleHow can I keep up with new features and updates on Refined's Cloud apps?
While I migrate, do I have to pay for Refined on Server/DC and Refined on Cloud at the same time?

We have opted in for Atlassian’s dual licensing and loyalty discount programs for all our eligible Server/DC apps. Atlassian applies these discounts during the quoting process for migrating customers who meet the eligibility criteria.

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titleCan I get an extended evaluation license for Refined?

In general, Cloud apps have a 30 days trial period. You can evaluate Refined apps from the Marketplace for a longer time, if needed. Atlassian manages licenses and trial extensions of Marketplace apps: raise a ticket with Atlassian support to request an extension.

Didn’t find what you are looking for?

Read the in-depth preparation and migration guides:

Or: