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titleService Entitlement Number (SEN)

All customers who have installed an app from Refined have a Service Entitlement Number (SEN). If you are a Jira/Confluence adminadministrator, you can find each app’s SEN number under Manage apps > Refined. If you are the billing contact of the license, you can locate the SEN number on my.atlassian.com.

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titleUninstall and re-install

All sites and configuration stay intact when you uninstall and re-install Refined.

  1. As Confluence admin, navigate to Manage Apps > Refined for Confluence Cloud or Refined for Jira Cloud, depending on which app you want to uninstall.

  2. If uninstall is greyed out, click unsubscribe.

  3. After this, click on uninstall to uninstall the app.

  4. Navigate to Find Apps, and search for the Refined for Confluence Cloud or Refined for Jira Cloud app.

  5. Click on Try it Free to reinstall the app.