...
Where does Refined store customers' cloud data?
Refined's The data we store is hosted by Heroku in the US and by AWS (eu-central-1, Frankfurt), in the EUin the US by default. From September 12 on, we’ll offer the option to migrate data to the EU.
Data residency in the EU can offer these benefits:
Companies who work in regulated industries like finance, government, or healthcare may need data residency in the EUR to meet GDPR and/or other data security/privacy requirements.
Companies who have their Atlassian instance and user base in the EU may experience faster loading of Refined sites if the Refined instance is also located in the EU.
Change data residency to the EU
| Info |
|---|
We will release choice of Data Residency on September 12, 2023. We offer early access for a limited number of customers: request early access. |
During migration your Refined sites are inaccessible, so we advise you migrate during a time when your sites have low activity levels – for example during evenings or weekends. We also suggest you notify your users beforehand by adding an announcement banner to your sites.
To migrate your data:
Go to the Refined Administration.
In the left-hand menu, click Account & Billing.
Click the Start migration button located next to Data Residency Migration.
Data residency FAQ
| Expand | ||
|---|---|---|
| ||
No, migration is included in your Refined subscription. |
| Expand | ||
|---|---|---|
| ||
If you experience any issues or simply change your mind, you have 7 days to migrate your data back to the US.
|
| Expand | ||
|---|---|---|
| ||
No, the data is stored in Frankfurt, Germany. |
| Expand | ||
|---|---|---|
| ||
No, beside the brief downtime during migration. |
Who can access Refined's customer data?
...