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What data does Refined store?
We store
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Layouts
Themes
Navigation structure
Promoted search results
Announcements
User ids of logged-in users
Page metadata (description that is added in Refined)
Feedback content (of feedback submitted via Refined)
Media files
Images uploaded into the layouts and themes.
Images uploaded as site logos, favicons, and app icons.
What data doesn't Refined store?
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We don’t store
Personally identifiable information (except for IP addresses that we store in our logs for two weeks).
Login credentials. We never store login credentials of users, and authentication happens through Atlassian.
Atlassian Content. Atlassian content is never cached and it is fetched on demand for the user requesting the data.
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Data residency
The data we store is hosted in the US by default. From September 12 on, we’ll offer the option to migrate data to the EU.
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No, beside the brief downtime during migration. |
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Access to customer data
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Access to the Refined cloud infrastructure is restricted to Refined employees who require access to develop, maintain and troubleshoot issues within the product.
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Data collection about product usage
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Refined collects a limited amount of product-usage data for the purposes of understanding customer needs and improving Refined accordingly. Data is collected at the customer level; Refined does not collect user data.
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number of sites
number of themes
number of custom domains
number of Confluence spaces added to Refined
How
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to exit the service agreement
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In Confluence or Jira, go to Settings > Apps > Manage apps.
Select Refined, then select Unsubscribe and Uninstall.
Refined will delete the customer's data after 30 days from the uninstallation.
Got
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questions
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?
Please get in touch with us - we'll be happy to hear from you.