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Info

We will release choice of Data Residency on September 12, 2023. We offer early access for a limited number of customers: request early access.

During migration your Refined sites are inaccessibleMigration to the EU takes up to one hour. Your Refined sites and Refined Administration are inaccessible during this time, so we advise you migrate during a time when your sites have low activity levels – for example during evenings or weekends. We also suggest you notify your users beforehand by adding an announcement banner to your sites.

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  1. Go to the Refined Administration.

  2. In the left-hand menu, click Account & Billing.

  3. Click the Start migration button located next to Data Residency Migration.

Data residency FAQ

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titleWill it cost me anything to migrate my data?

No, migration is included in your Refined subscription.

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titleWhat if I migrated to the EU and want to move my data back to the USI'm experiencing an issue after migration, what do I do?

If you experience any issues or simply change your mind, you have 7 days to migrate your data back to the UScan roll back your migration within 7 days. Your data will be stored in the US again, and you’ll lose the updates you’ve made while your data was stored in the EU.

  1. Go to the Refined Administration.

  2. In the left-hand menu, click Account & Billing.

  3. Click the Migrate to US Roll back button located next to Data Residency Migration.

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titleCan I choose which European country my data is stored in?

No, the data is stored in Frankfurt, Germany.

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