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Info

If you move a service project from one Refined site to another, you will have to update the link again.

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Customize a customer notification template

  1. From your JSM project’s sidebar on the left, go to Project settings >Customer notifications.

  2. Under Templates, select Edit templates.

  3. Locate this piece of code and replace the href. If your site url is https://myRefinedSiteDomain, replace ${request.url} with https://myRefinedSiteDomain/request/${issue.key}.

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