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On this page:
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We store
Layouts
Themes
Navigation structure
Promoted search results
Announcements
User ids of logged-in users
Page metadata (description that is added in Refined)
Feedback content (of feedback submitted via Refined)
Media files
Images uploaded into the layouts and themes.
Images uploaded as site logos, favicons, and app icons.
We don’t store
Personally identifiable information (except for IP addresses that we store in our logs for two weeks).
Login credentials. We never store login credentials of users, and authentication happens through Atlassian.
Atlassian Content. Atlassian content is never cached and it is fetched on demand for the user requesting the data.
Data residency
The data we store is hosted in the US by default. From September 12 on, we’ll offer the option to migrate data to the EU.
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Companies who work in regulated industries like finance, government, or healthcare may need data residency in the EUR to meet GDPR and/or other data security/privacy requirements.
Companies who have their Atlassian instance and user base in the EU may experience faster loading of Refined sites if the Refined instance is also located in the EU.
Change data residency to the EU
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We will release choice of Data Residency on September 12, 2023. We offer early access for a limited number of customers: request early access. |
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Go to the Refined Administration.
In the left-hand menu, click Account & Billing.
Click the Start migration button located next to Data Migration.
Data residency FAQ
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No, migration is included in your Refined subscription. |
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No, beside the brief downtime during migration. |
Access to customer data
Access to the Refined cloud infrastructure is restricted to Refined employees who require access to develop, maintain and troubleshoot issues within the product.
Data collection about product usage
Refined collects a limited amount of product-usage data for the purposes of understanding customer needs and improving Refined accordingly. Data is collected at the customer level; Refined does not collect user data.
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number of sites
number of themes
number of custom domains
number of Confluence spaces added to Refined
How to exit the service agreement
In Confluence or Jira, go to Settings > Apps > Manage apps.
Select Refined, then select Unsubscribe and Uninstall.
Refined will delete the customer's data after 30 days from the uninstallation.
Got questions?
Please get in touch with us - we'll be happy to hear from you.