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Info

This module is only available if you have installed Refined for Jira Service Management Cloud.

All Refined Pages, Confluence spaces, Jira Software projects and JSM projects that you add in the Site Builder get their own landing page on your Refined site. Modules are the building blocks of these pages.

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  1. Select the module to see its menu, which appears on its right-hand side.

  2. Click the Cogwheel.

Module tab

Setting

Description

Fixed height

By default, all modules adjust their size to their content. If you want a fixed height instead, fill in the desired height in pixels.

Request Types tab

Setting

Description

JSM Portal ID

If you placed this module on a JSM project page, enter the text variable $servicedeskid to show request types from that JSM project.

To show request types from another JSM project, specify its JSM Portal ID. You can only use JSM projects that are added to your site in the Site Builder.

Portal Group IDs

Leave this field empty to show all Portal Groups in this particular JSM project.

To show only content from one or more specific groups, add their Portal Group IDs. Separate multiple IDs with commas.

Item layout

Choose how the user sees the Portal Group(s): vertically, horizontally or as cards.

Display option

  • As tabs

  • As dropdown

  • By group

  • As sidebar

Item size

Choose between Small, Medium, Large, and Extra large.

Display description

Choose whether the request type descriptions are always visible, or only as a tooltip (when the user hovers over the request type).

Find IDs

Expand
titleFind a JSM portal ID

To find a JSM portal ID:

  1. Go to your JSM project.

  2. In the left-hand menu, click Channels > Help Center.

  3. The ID is the last number of the URL. For example, when the URL ends with customer/portal/32, the ID is 32.

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