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Pricing and licensing

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titleWhat do Refined for Confluence Cloud and Refined for Jira Service Management Cloud cost?

Use the Atlassian license cost calculator to add Refined and based on your user count. Please note that apps are based on number of users and not agents, which means that for a JSM setup the price might vary.

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titleDoes Refined include Confluence, Jira Software, and Jira Service Management?

Due to maintenance, it’s temporarily not possible for customers whose accounts were created after 20 August 2023to add Jira Software projects to Refined sites.

If you have any questions, please contact us.

  • Refined for Confluence lets you add Confluence spaces to your Refined sites.

  • Refined for Jira Service Management (JSM) lets you add Jira Software projects and JSM projects to your Refined sites.

  • To combine Confluence and Jira on a site, you need both Refined for Confluence and Refined for JiraJSM.

For insights into the possibilities of combining the apps or just using one of the two, have a look at these in-depth get-started guides:

Would you like to see live examples of Refined for Cloud in action? We made help.refined.com with Refined for Confluence Cloud and Refined for Jira JSM Cloud. Additionally, explore these demo sites we created:

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titleDoes Refined for Confluence Cloud support the old (legacy) Confluence Cloud Editor?

No, we only support pages created with the new Confluence Cloud editor. 

Refined for Jira Service Management

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titleDoes Refined work for both Jira Software and Jira Service Management?

Customers who created their account after 20 August 2023

Due to maintenance, it’s temporarily not possible youto add Jira Software projects to Refined sites. You can only add JSM projects to Refined sites. If you have questions about this, please contact us.

Customers who created their account before 20 August 2023

If you already have both Atlassian Jira Software and Jira Service Management, you only need to purchase one app: Refined for Jira Service Management.

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title Why can’t agents use the Customer Channel link in the agent view?

Refined runs a separate service in parallel to regular Jira Service Management, and as such the Refined customer portals run on our servers. This means the Customer Channels link in the agent view links to a default JSM portal.

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titleWhy can't anonymous users create tickets?

Anonymous users will have to create an account to file a ticket.

In default JSM, it is possible for anonymous users to file a ticket without creating an account. This is currently not possible using Refined for Jira Service Management Cloud. We can’t develop this option, because there are no APIs from Atlassian supporting this.

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