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There are different ways to integrate a Confluence knowledge base into your support site. Among other factors, this depends on whether or not you use Refined for Confluence in addition to Refined for Jira Service Management.

1. Add a Confluence knowledge base space to your Refined site

For the best user experience, use Refined for Confluence in addition to Refined for Jira Service Management (JSM). This lets you take full advantage of Refined’s user-friendly browse and search experience, which includes:

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This method is ideal for folks who have Refined for Jira JSM but not Refined for Confluence. Users can access knowledge base articles via direct links or by searching. When users search from the JSM project, they’ll see results from the Confluence knowledge base you just linked. They can read the articles from your knowledge base in a popup, on a per-article basis.

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title Learn how
You’ll need: A JSM project to which you connected one or more Confluence spaces as knowledge bases. Articles in your Confluence space. Refined for Jira JSM Cloud. To give the users access via the knowledge base link to the Confluence space. When you’re all set, build the knowledge base: Go to the Site Builder and add a page to your site. View the page on the site and open its Page Builder. Add a navigation module. In this example, we use three Navigation Cards modules, all placed in different sections to organise different types of articles. In another tab, go to your Refined site and use the global search in the top right corner to find the articles. Copy + paste their URLs into the navigation modules. Info Make sure to use the articles (located in the right-hand side of the search results), not to the pages (located on the left-hand side of the search results). Read more.

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