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Due to maintenance, it’s temporarily not possible for customers whose accounts were created after 20 August 2023to add Jira Software projects to Refined sites. If you have any questions, please contact us. |
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Feature | Server/ DC | Cloud | Comment about the Cloud feature |
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Sites |
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Categories |
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| You group projects with Refined Pages and menu folders instead. |
Site and Category homes |
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| You edit home pages (called landing pages) with the intuitive what-you-see-is-what-you-get Page Builder. Available modules differ slightly from Server/DC, read more in the migration guide below. |
Navigation menu |
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| Users navigate your site with the navigation menu. |
Themes |
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Announcement Banners |
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Promoted Search Results |
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Default JSM Knowledge Base integration |
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| Read more about knowledge bases in step 3 of the preparation guide below. |
Custom Knowledge Base integration |
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| Read more about knowledge bases in step 3 of the preparation guide below. |
Third party App compatibility |
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| Because Refined Cloud works as a site builder parallel to native Jira, native Jira is not changed by Refined. Therefore, Refined doesn’t impact third party apps that provide functionalities in native Jira, but might impact apps that provide functionalities in the customer-facing portal. |
Custom domains on sites | - |
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Confluence content on sites | - |
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You can add any project to as many Refined sites as you like.
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One of the easiest ways to cut down on support tickets is to help customers or employees help themselves before they even need to file a ticket. For organizations using Jira Service Management (JSM), that often means integrating content from a Confluence knowledge base into their help center.
There are multiple ways of doing this. You might face some limitations, based on which option you choose. We recommend adding Confluence spaces to your site using Refined for Confluence Cloud. This lets you take full advantage of Refined’s user-friendly browse and search experience, which includes:
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Because Refined works parallel to Jira Cloud, your sites don’t have to be ready directly after migrating. Users can access the native help center while you build your Refined sites. This gives you ample time to get feedback and fine-tune the sites before introducing them to your user base.
Migration guide
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Due to the major infrastructure differences between Server/DC and Cloud, you currently need to re-create your sites when you migrate. |
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We’re working on |
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migration |
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assistant that will make it easier to take Refined with you to Cloud. Join our webinar on December 6 to get a first look. |
Step 1. Install Refined apps on Cloud
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Make sure you have the following installed:
Refined for Jira Service Management Server/DC version 3.6 or newer
Jira Server/DC version 8.20 or newer or Jira Service Management Server/DC version 4.20
On your Refined site, go to a site or category home and click the … Three dots in the top right corner > Edit site/category home.
Click the Import/Export button > Download latest published version for use on Cloud.
If the layout contains modules that are unavailable on Cloud, a popup will appear. Select if you want to exclude or replace these modules in the Cloud layout. See the module comparison below.
When you're ready, click Download.
Go to the landing page on your Refined for Jira Cloud site where you want to use the layout.
Click the … (three dots) > Edit page to open the Page Builder.
Click the Three lines in the top-left > Export/Import page layout.
Upload the layout.
Make adjustments if necessary and hit Publish.
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