Sharing requests with participants
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We have released a fix to support the JSM customer role being able to share their JSM request with others. This is no longer a complete limitation. - 18 July 2022 |
However, two limitations exist with the 1st and 2nd settings, as marked by the arrows in the below screenshot.
1st setting - JSM customer roles cannot share their request if this setting is used. Fixing this limitation is only possible if the issue here is fixed: https://jira.atlassian.com/browse/JSDCLOUD-11597. Please vote and/or comment on the issue if it impacts you.
2nd setting - the The request can’t be shared when searching for other customers within the same project by entering an email address or name. However, the request can be shared when searching for a name within the same organization. Fixing this limitation is only possible if this Atlassian issue is fixed. Please vote and/or comment on the issue if it impacts you.
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Sharing requests with
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organizations
When a JSM customer creates a request, they cannot add organisations organizations to it.
The request view doesn't show which organisationorganization(s) the request is shared with.
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JSM customers can view all the organisations organizations they are a part of as well as the requests shared with them via those organisationsorganizations.
Click the avatar button > My Requests
Change the filter Created by me to Shared with my organisationsorganizations.
Note that this only works if all the service desks linked to those organisations organizations have been added as projects into your Refined site.
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