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titleFind a JSM portal ID

To find a JSM portal ID:

  1. Go to your JSM project.

  2. In the left-hand menu, click Channels > Help Center Portal.

  3. The ID is the last number of the portal’s URL. For example, when the URL ends with customer/portal/32, the ID is 32.

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titleFind a Portal Group ID

If you are not sure in which Portal Group your Request Type is located, go to your Service Project > Project Settings > the Portal Groups tab.

Once you know which Portal Group’s ID you need:

  1. Go to your JSM project.

  2. In the left-hand menu, click Channels > Help Center Portal.

  3. Click on a Portal Group. or hover over it to see its URL. The ID is the last number of the URL. For example, when a Portal Group’s URL ends with customer/portal/32/group/56, the ID is 56.

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