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My Requests module
Use the The My Requests module to show a user’s shows users their open requests in a JSM project. It offers users a truly personalised experience, since they only see content relevant to their account. Users can filter the requests based on status and request type. They can also use the search bar to find requests based on keywords.
This module is only populated for logged-in users – : it is empty for anonymous users. We therefore suggest using setting up View Permissions on the module’s section to only show the module’s section it to users logged in to Atlassian.
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This module is only available if you have installed Refined for Jira Service Management Cloud. |
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Select the module to see its menu, which appears on its right-hand side.
Click the Cogwheel.
Edit the settings, which are divided over multiple tabs:
Module tab
Setting | Description |
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Fixed height | By default, all modules adjust their size to their content. If you want To set a fixed height instead, fill in the desired height in pixels. |
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Setting | Description |
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Service desk ID | To show content from a specific project, add its Service Desk’s ID. Separate multiple IDs with a comma. If you don’t add a Service Desk ID, the module automatically shows content Leave this field empty to show requests from all projects on your site. |
Number of requests | Decide how many items you want to show. |
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Go to your JSM project > Channels > Help Center.
Look at the URL. For example, in the URL servicedesk/customer/portal/10, the Service Desk ID is 10.
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