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The Request Types module lets users create JSM requests on your Refined site. It lists all Request Types that a user is allowed to see in a JSM project. Please note that anonymous users have to create an account to file a ticket.
To help users keep track of their requests, you can add a My Requests module on the same page.
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Due to Atlassian limitations, users always have to log in to see a portal on a Refined site (even on public sites). To keep track of this issue or vote and comment on it, click here. |
Want to direct your users to native JSM instead?
We understand some Some customers want prefer to lead their users to native JSM when clicking on a request type, rather than keeping them on the Refined site. In that case, we recommend using a Navigation module insteadadding a link to native JSM to another module, for example an Icon module or Card module.
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Add this module to a page
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This module is only available if you have installed Refined for Jira Service Management Cloud. |
All Refined Pages, Confluence spaces, Jira Software projects and JSM projects that you add in the Site Builder get their own landing page on your Refined site. Modules are the building blocks of these pages.
Go to the Page BuilderOpen the Page Builder on the page you want to edit. This can be:
The site’s homepage.
A Refined Page.
The landing page of a Jira Software project, Jira Service Management project, or Confluence Space.
Hover your mouse over the desired location on the page and click the + Add module button that appears.
Click Requests in the left-hand menu.
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Select the module to see its menu, which appears on its right-hand side.
Click the Cogwheel.
Edit the settings, which are divided over multiple tabs:
Module tab
Setting | Description |
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Fixed height | By default, all modules adjust their size to their content. If you want To set a fixed height instead, fill in the desired height in pixels. |
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Setting | Description |
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JSM Portal ID | If you placed this module on a JSM project page, enter the text variable $servicedeskid to show request types from that JSM project. To show request types from another JSM project, specify its JSM Portal ID. You can only use JSM projects that are added to your site in the Site Builder. |
Portal Group IDs | Leave this field empty to show all Portal Groups in this particular JSM project. To show only content from one or more specific groups, add their Portal Group IDs. Separate multiple IDs with commas. |
Item layout | Choose how the user sees the Portal Group(s): vertically Vertically, horizontally Horizontally or as cards Cards. |
Display option |
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Item size | Choose between Small, Medium, Large, and Extra large. |
Display description | Choose whether the request type descriptions are always visible, or only as a tooltip (visible when the user hovers over the request type). |
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