Sometimes users have to log in to a Refined site with their Atlassian account, for example to create tickets. Logout happens automatically after seven days. Users can also Some content on a Refined site is only visible for users who are logged in:
On private or support sites, users always have to log in.
On public sites, users have to log in to see:
Landing pages of Jira Service Management projects.
Landing pages of Jira Software projects.
Request types in Request Types modules and My Requests modules.
Issues in Issue Types modules and Jira Issues modules.
Refined Pages, links and menu folders that are set to be visible to logged-in users only.
Sections and rows on a page that are set to be visible to logged-in users only.
On public sites, users can use the login button in the navigation menu to log in themselves, or they are prompted to log in when they try to access a restricted page.
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Authentication
Upon logging in on a Refined site, users are directed to Atlassian. Here they log in with their Atlassian account through either Confluence or Jira: see the table below. Once they’ve logged in, they’re directed back to the Refined site.
Your app(s) | Users log in to all of your sites through |
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Confluence | |
Jira | |
Both Refined for Confluence Cloud and Refined for Jira Service Management Cloud | Jira, also if a site doesn’t contain Jira content. In the future it’ll be possible decide per site whether users authenticate with Jira or Confluence. Read about upcoming features in our roadmap. |
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Because Refined sites direct users to Atlassian to log in, we don’t support Single Sign On (SSO) integrations from providers such as Okta or Azure Active Directory. Authenticating against Atlassian is necessary to get Atlassian data onto the sites. |
Hide the login button
While the login button is part of the navigation menu by default, you may want to hide it on some types of sites. For example on a public documentation site on which the majority of users will only read information and has no reason to log in.
To hide the login button:
Go to the Refined Administration.
Click Sites in the left-hand menu.
Select a site.
Go to the Configuration tab.
Scroll down to the Navigation Menu heading.
Toggle off Display login button.
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If you were using custom CSS to hide the login button before we released this feature, we recommend you to remove it and use the feature instead. We don’t offer support for issues that occur due to custom code. |
Create a dedicated login page
Hide the login button.
Create or go to the page that will serve as a login page.
Open the Page Builder.
Add the login URL (subdomain).(domain.com)/login to a module.
"Log out from Atlassian" prompt
Users stay logged in for seven days, unless they log out themselves through the avatar icon located in the top-right corner navigation menu.
After logging out from the site, users are not automatically logged out of Atlassian. For organizations in which multiple employees use the same laptop, tablet, or other device, this may pose complications. If you want to To emphasize to users that they also need to log out of Atlassian, enable the Log out from Atlassian prompt.
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The prompt differs depending on the type of user:
Licensed users can click a Log out from Atlassian button, which redirects them to the Atlassian log-out page.
JSM customer users are instructed how to log out from the JSM customer portal. Clicking the Continue button takes them to the customer portal in Atlassian. Here they have to log out by clicking their profile icon in the top-right of the screen.
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Enable the prompt
Go to the Refined Administration.
Click Sites in the left-hand menu.
Pick the site you want to work with.
Go to the Configuration tab.
Scroll down to the Security heading > toggle on Log out from Atlassian prompt.