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Expand
titleRefined support file

Refined support file

To generate a Refined support file:

  1. Go to Refined Administration > Configuration tab.

  2. In the right-hand list of HELP/TIPS, click Generate support file.

Expand
titleGenerate a .HAR file

Generate a .HAR file

Info

We use Chrome in this example, but the process is nearly identical in other browsers.

  1. Right-click anywhere on your browser page, and click Inspect. A panel will appear.

  2. Go to the Network tab, and don’t close the panel.

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  3. With the panel open, recreate the issue you're experiencing. The Network panel will record all the communication between your browser and our app.

  4. Once everything is loaded, click the Export button

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  5. Share the downloaded file with us in your ticket.