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Generate a .HAR file

HAR files contain sensitive information. We use Securely, a Marketplace app to remove sensitive information from HAR files. You can also edit the HAR file in a text editor to remove any lines or sections containing sensitive information.

We use Chrome in the instructions below, but the process is nearly identical in other browsers.

1. Right-click anywhere on your browser page, and click Inspect. A panel will appear.

2. Go to the Network tab, and don’t close the panel.

   

3. With the panel open, recreate the issue you're experiencing. The Network panel will record all the communication between your browser and our app.

4. Once everything is loaded, click the Export button

   

5. Share the downloaded file with us in your ticket.