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When sharing requests with participants
For JSM customers to be able to share a request with other customers, set up the settings under Project settings > Customer Permissions > Customer sharing. However, two limitations exist with the 1st and 2nd settings, as marked by the arrows in the below screenshot.
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1st setting - JSM customer roles cannot share their request if this setting is used. Fixing this limitation is only possible if the issue here is fixed: https://jira.atlassian.com/browse/JSDCLOUD-11597. Please vote and/or comment on the issue if it impacts you.
2nd setting - The request can’t be shared when searching for other customers within the same project by entering an email address or name. However, the request can be shared when searching for a name within the same organization. Fixing this limitation is only possible if this Atlassian issue is fixed. Please vote and/or comment on the issue if it impacts you.
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When sharing requests with organizations
When a JSM customer creates a request, they cannot add organizations to it.
The request view doesn't show which organization(s) the request is shared with.
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