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Pricing and licensing

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titleWhat do Refined for Confluence Cloud and Refined for Jira Service Management Cloud JSM cost?

Use the Atlassian license cost calculator to add Refined and based on your user count. Please note that apps are based on number of users and not agents, which means that for a JSM setup the price might vary.

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titleWhat are the main differences between Refined for Confluence Cloud compared to Refined for your Cloud apps and Server/DC apps?
Info

Due to maintenance, it’s temporarily not possible for customers whose accounts were created after 20 August 2023to add Jira Software projects to Refined sites.

If you have any questions, please contact us.

  • On Refined for Cloud you can pull content from Jira Software, Jira Service Management and Confluence into a site. Think of it as a website builder for Atlassian tools.

  • On Cloud you can add custom domains to individual sites. Giving you the power to easily have multiple use cases connected to the one Refined platform.

  • Refined for Confluence Cloud can’t yet render all items of a Confluence page (macros and markups). We will continually add support for new macros. 

Note

To show and edit pages exactly as in native Confluence, enable embedded Confluence pages.

  • On Refined for Confluence Cloud, permissions can’t be added to a site or page (called categories on Server) level. However you can add view permissions to the content sections on a page. On Refined for Confluence Server/DC it is possible to add view permissions on a category level. Both apps by default will respect the permissions set up in Confluence on spaces and pages. 

  • When editing a Confluence page in Refined for Confluence Cloud the editor will open in a new tab, opening Confluence itself. Changes will take effect as you would expect on the Refined page. On Refined for Confluence Server editing a Confluence page will open up the editor in the same window. 

  • On Cloud, you edit your pages in the what-you-see-is-what-you-get Page Builder (instead of the Layout Editor which you use on Server/DC).

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titleHow does the editor work if I want to edit a Confluence page from Refined?

Refined refers you to edit the page in Confluence in a new tab. Whenever you make changes in Confluence, they are immediately visible on your Refined site too.

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titleDoes Refined for Confluence Cloud support the old (legacy) Confluence Cloud Editoreditor?

No, we only support pages created with the new Confluence Cloud editor. 

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titleCan I test Refined for Jira JSM Cloud without interfering with regular Jira Service Management JSM customer portals?

Yes you can. Your Refined site exists in parallel with your regular JSM portals. The customer will only end up at your new site when you refer them to the new URL, or when you change the email templates.

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