The Refined Sites apps let you build sites with your selection of Confluence and Jira Service Management (JSM) content. The familiar look and feel of a branded website can drastically improve the user experience, making it easy for users to find the information that’s most important to them.
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Site-building tool connected to your Atlassian instance
Refined Sites for Cloud is a SaaS tool that lives outside of Atlassian: it operates parallel to Confluence and JSM. Rather than changing your native Atlassian instance, you build sites in Refined. This offer a number of key advantages:
You can build any number of sites for a variety of purposes, and tailor each to a specific audience, all spun from the same instance. An intranet, a documentation site, etc.
Add only the content your audience needs, and nothing more, for a clean and clutter-free user experience. You can also add one single space or project to multiple sites.
Sites afford you extra granular control over access: on a site-level, and on a page-level. This makes it easy to personalize sites to show relevant content to certain audience groups. Of course, Confluence and JSM content permissions are always respected on Refined sites as well.
You can deliver richer self-help and support experiences by combining documentation from Confluence and service desks from JSM seamlessly on the same site (more on this below).
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Managing content on Refined sites
All writers, editors, and agents still create and edit content in native Confluence and JSM. All updates they make there are instantly reflected on your Refined sites. It takes just the click of a button to move between Refined sites and native Confluence/JSM.
You manage all other aspects of the sites with Refined. This includes all non-Confluence pages (called landing pages), site navigation (navigation menu, search functionalities) and the site’s look and feel.
Combine the power of Confluence and JSM
We offer two site-building apps: Refined for Confluence and Refined for Jira Service Management. While you can use one app on its own to feature only Confluence spaces or JSM projects on your sites, many types of sites benefit from using both apps together.
For example, build an intranet that features Confluence spaces (team spaces, employee handbooks, etc.) and JSM service desks (to contact HR, IT, etc.) Similarly, you can create an external-facing help site that features not only a customer support desk, but also self-help articles – just like we did on the site you’re looking at right now.
What will you build?
The sky is the limit, but these are some of the most common types of Refined sites:
| Rw ui steps macro | |||
|---|---|---|---|
IntranetAn intranet is a one-stop hub for company news, project information, collaboration tools, and whatever else employees need in their day-to-day work. Confluence is a great foundation, but customizations are the key to getting it to look, feel and operate like an intranet. Refined for Confluence lets you turn selected spaces into fully-fledged intranets, by adding structure and organization, custom themes, and end-user personalization. And with Refined for Jira Service Management, you can add service desks from JSM into the mix as well: for example to make it easy for employees to contact HR and IT.
Knowledge base or documentation siteRefined for Confluence lets you transform your Confluence knowledge base or documentation into a highly customisable site, appealing to internal and external audiences alike.
Help and support siteKnowledge bases and documentation sites built with Confluence and Refined provide one-way communication: users get information but can’t contact you. If you want to give users the opportunity to create support tickets, combine the power of Confluence and JSM on a help and support site. |
Getting started with Refined
.1. How the Refined Sites apps work (current page)
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